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Posts by gridspacetech

Does money talk?
Large language models
require more than just money

November 12, 2022
What does it take to train a large language model? This month, The Information reported that OpenAI spent over $120MM…Read More

Accelerating conversational AI
with Gridspace and Graphcore

April 19, 2022
As part of a strategy to partner with highly innovative technology companies, Graphcore is collaborating with Gridspace to drive innovation…Read More

When your agents
leave everybody hanging

February 16, 2022
What’s your strategy for retaining staff? It’s a fair question, given that 71% of customer service agents have considered leaving…Read More

Who wants to talk
with a bad IVR?

February 1, 2022
We don’t think it would be going out on a limb to say that customers think interactive voice responses (IVRs)…Read More

Taxing times call
for innovative solutions

January 22, 2022
A “perfect storm” of challenges facing the IRS is overwhelming switchboards and causing delays for those claiming annual tax refunds.…Read More

We can help when nurse
numbers don’t add up

January 15, 2022
As healthcare services continue to labor under the strain of nursing shortages, providers are telling us they’re looking for new…Read More

Your New Year’s resolution?
More customer resolutions!

January 3, 2022
It may be a new year but the turbulent times roiling contact centers aren’t going away anytime soon. Healthcare, utilities,…Read More

The most magical technology
you’ve ever heard

December 7, 2021
How do you create the best conversational virtual agent on the market? The answer may surprise you. It’s the attention…Read More

It’s not where you start,
it’s where you finish

December 2, 2021
Conversations are the nuts and bolts of human communication. Yet we’re still exploring precisely how they work and how to…Read More

Three golden rules
for a robust crisis management strategy

November 24, 2021
Shedding light on dark data is key to staying ahead. Are you ready for when your business hits the next…Read More
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