Posts by gridspacetech
Does money talk? Large language models require more than just money
What does it take to train a large language model? This month, The Information reported that OpenAI spent over $120MM…Read More
Accelerating conversational AI with Gridspace and Graphcore
As part of a strategy to partner with highly innovative technology companies, Graphcore is collaborating with Gridspace to drive innovation…Read More
When your agents leave everybody hanging
What’s your strategy for retaining staff? It’s a fair question, given that 71% of customer service agents have considered leaving…Read More
Who wants to talk with a bad IVR?
We don’t think it would be going out on a limb to say that customers think interactive voice responses (IVRs)…Read More
Taxing times call for innovative solutions
A “perfect storm” of challenges facing the IRS is overwhelming switchboards and causing delays for those claiming annual tax refunds.…Read More
We can help when nurse numbers don’t add up
As healthcare services continue to labor under the strain of nursing shortages, providers are telling us they’re looking for new…Read More
Your New Year’s resolution? More customer resolutions!
It may be a new year but the turbulent times roiling contact centers aren’t going away anytime soon. Healthcare, utilities,…Read More
The most magical technology you’ve ever heard
How do you create the best conversational virtual agent on the market? The answer may surprise you. It’s the attention…Read More
It’s not where you start, it’s where you finish
Conversations are the nuts and bolts of human communication. Yet we’re still exploring precisely how they work and how to…Read More
Three golden rules for a robust crisis management strategy
Shedding light on dark data is key to staying ahead. Are you ready for when your business hits the next…Read More