Posts by lauchlandev
Eliminate prior authorization delays and inefficiencies to improve the patient experience and outcomes
Prior authorization is the most costly, time-consuming administrative transaction for providers.¹ At the same time, prior authorizations for everything from…Read More
A better patient referral process can improve care and increase the bottom line
Ninety-six percent of healthcare executives say patient leakage is a priority, with lost revenue amounting to close to $1 million…Read More
Close the care gap, free up valuable trained staff and capture additional service revenue
Preventative health care, such as regularly scheduled immunizations and screenings, can dramatically improve patient health and outcomes. But proactively engaging…Read More
Improve the patient experience and care with consistent, timely post-visit discharge follow-up
When patients don’t understand discharge instructions, care and outcomes can suffer. Ignoring potentially concerning symptoms, failing to take prescribed medication…Read More
Prior authorizations
Prior authorization (PA) for treatments, screenings, tests and prescriptions have increased, and so have the administrative burdens PA places on…Read More
Referrals
Physician referrals are integral to improving care managing patient outcomes through diagnostics, such as imaging and testing, and specialized treatment.…Read More
Gaps in care outreach
The move to value-based care and an emphasis on improved patient experience has fundamentally changed how providers approach care management.…Read More
Post-visit discharge follow-up checks
Post-discharge follow-up care can be critical to driving positive healthcare outcomes. In addition to helping to identify potential complications earlier—and…Read More
Staffing, scalability and call volume
If you’re an organization running any kind of contact center, all calls count. But, if your business is healthcare, some…Read More
Satisfied customers? Financial services need to go further
A report by Forrester consultants confirms what Gridspace has known all along: Many companies are getting their customer experience (CX)…Read More