Contact center automation leads to net savings of $4.78 million for a $5 billion global financial technology company.

Get your copy of The Total Economic Impact™ of Gridspace Sift, a Forrester Total Economic Impact™ Study, for insights on how Gridspace customers are automating their contact centers.

  • Discover the financial benefits, from reduced training and coaching to reduced call handling and followup.
  • Learn more about the less quantifiable benefits such as increased employee satisfaction and reduced turnover.
  • Understand the business challenges, solution requirements and ease of implementation and integration.

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Gridspace Sift TEI study 2021-03-31_Page_01

About the Forrester TEI Study on Gridspace:

As part of this Forrester Total Economic Impact™ Study, Forrester identified four key benefits that illustrate the impact of implementing Gridspace:

  • $1.5m in labor savings from reduced training
  • $3.1m in labor savings from reduction in average handling time 
  • $1.9m in labor savings from reduction in follow-up calls
  • Increased employee satisfaction, reduced turnover and shortened cycle times to improve CSAT scores

The financial bottom line: Forrester's study reveals that companies using Gridspace can enjoy ROI of 253% and net savings of $4.78 million* over 3 years and payback in less than 6 months.

*Net Present Value of projected savings or gains expected over three years.