Contact center automation leads to net savings of $4.78 million for a $5 billion global financial technology company.
Get your copy of The Total Economic Impact™ of Gridspace Sift, a Forrester Total Economic Impact™ Study, for insights on how Gridspace customers are automating their contact centers.
- Discover the financial benefits, from reduced training and coaching to reduced call handling and followup.
- Learn more about the less quantifiable benefits such as increased employee satisfaction and reduced turnover.
- Understand the business challenges, solution requirements and ease of implementation and integration.
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About the Forrester TEI Study on Gridspace:
As part of this Forrester Total Economic Impact™ Study, Forrester identified four key benefits that illustrate the impact of implementing Gridspace:
- $1.5m in labor savings from reduced training
- $3.1m in labor savings from reduction in average handling time
- $1.9m in labor savings from reduction in follow-up calls
- Increased employee satisfaction, reduced turnover and shortened cycle times to improve CSAT scores
The financial bottom line: Forrester's study reveals that companies using Gridspace can enjoy ROI of 253% and net savings of $4.78 million* over 3 years and payback in less than 6 months.
*Net Present Value of projected savings or gains expected over three years.