About the Forrester TEI Study on Gridspace:
As part of this Forrester Total Economic Impact™ Study, Forrester identified four key benefits that illustrate the impact of implementing Gridspace:
- $1.5m in labor savings from reduced training
- $3.1m in labor savings from reduction in average handling time
- $1.9m in labor savings from reduction in follow-up calls
- Increased employee satisfaction, reduced turnover and shortened cycle times to improve CSAT scores
The financial bottom line: Forrester's study reveals that companies using Gridspace can enjoy ROI of 253% and net savings of $4.78 million* over 3 years and payback in less than 6 months.
*Net Present Value of projected savings or gains expected over three years.