The move to value-based care and an emphasis on improved patient experience has fundamentally changed how providers approach care management. At the same time, it’s also reinforced the need to close care gaps and engage patients in ongoing treatment and preventive services. In the last year alone, four in 10 U.S. adults reported avoiding care because of concerns related to COVID-19.1 From annual screenings to regular follow-ups and treatment for chronic conditions, gaps in care can have serious health and financial consequences for both patients and providers, including: