Explore ways to build a better customer experience with conversational AI

Explore ways
to build a
better customer
conversational AI

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Close the care gap, free up
valuable trained staff and capture
additional service revenue

Preventative health care, such as regularly scheduled immunizations and screenings, can dramatically improve patient health and outcomes. But proactively engaging with patients to ensure they can access and take advantage of preventative and ongoing care can be challenging, and even getting patients to schedule follow-ups and treatment for chronic conditions isn’t as easy or effective… Read More
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Improve the patient experience
and care with consistent, timely
post-visit discharge follow-up

When patients don’t understand discharge instructions, care and outcomes can suffer. Ignoring potentially concerning symptoms, failing to take prescribed medication or missing follow-up visits are all avoidable when providers can follow up with patients to ensure they’re not only adhering to discharge instructions, but following them correctly. According to one study, at least 78% of… Read more
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Prior authorizations

Prior authorization (PA) for treatments, screenings, tests and prescriptions have increased, and so have the administrative burdens PA places on physicians. In fact, prior authorization is the most costly, time-consuming administrative transaction for providers.¹ According to the American Medical Association (AMA), physicians and their staff spend almost two full business days each week (13 hours)… Read More
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Physician referrals are integral to improving care managing patient outcomes through diagnostics, such as imaging and testing, and specialized treatment. One in three patients is referred to a specialist every year; referrals make up half of all outpatient visits.1 But, providing a patient with a referral doesn’t mean that they actually schedule an appointment to… Read More
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Gaps in care outreach

The move to value-based care and an emphasis on improved patient experience has fundamentally changed how providers approach care management. At the same time, it’s also reinforced the need to close care gaps and engage patients in ongoing treatment and preventive services. In the last year alone, four in 10 U.S. adults reported avoiding care… Read more
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Post-visit discharge follow-up checks

Post-discharge follow-up care can be critical to driving positive healthcare outcomes. In addition to helping to identify potential complications earlier—and therefore improving the potential to mitigate any issues that can impact recovery—follow-up checks offer opportunities to confirm medication use, schedule follow-up appointments and communicate pending test results. Timely and consistent follow-up checks across service lines… Read more
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  • Use Cases
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Accelerate service for
policyholders and alleviate
the need for in-person
trained staff

Recent research shows that consumers’ insurance priorities evolved during the COVID-19 pandemic. In addition to consumers growing increasingly concerned about their financial security, their expectations of insurance packages changed as they sought out new types of products and offerings. The days of one-size-fits-all policies are gone; in its place is interest in policies that are… Read More
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Accelerate the customer
credit card application
process and improve the
customer experience

For credit card issuers, time is money. Lengthy, time-consuming application processes can discourage consumers from successfully completing applications, and that has a direct impact on the bottom line by driving up acquisition costs—which already average $200 per customer. The competition for credit card customers is intense, and issuers are investing more than ever to acquire… Read more
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There’s no time to waste when
it comes to customer care

Waiting on hold to speak with a service agent just doesn’t cut it these days. Speed and convenience matter to customers more than ever. And by “speed,” we’re talking five minutes max for a reply online, or for an agent to pick up a call and initiate the response. That’s certainly the view taken in… Read more
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Credit card issuance

The competition for credit card customers is intense and issuers are investing more than ever to acquire customers. This year, the largest issuers anticipate increasing their marketing spend close to 35% as they seek to attract new customers.¹ With an average cost of around $200 to acquire a credit card consumer, and many more times… Read More
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Credit card fraud happens…
don’t let it result in unhappy –
or lost – customers

It’s a consumer’s worst nightmare—credit card fraud. And as cashless transactions become more common and e-commerce sales grow, it’s more prevalent than ever. In fact, 2020 saw a 44% rise in credit card fraud over the previous year, according to the Federal Trade Commission. Due in part to the global pandemic, as well as changing… Read more
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KYC/AML checks

Know your customer (KYC) and anti-money laundering (AML) processes are designed to ensure that customers are who they say they are and prevent criminals from depositing or transferring funds that result from illicit activity. This critical function helps banks evaluate customer risk and avoid compliance mistakes. Failure to comply with AML regulations can have significant… Read more
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P&C policy changes

Recent research from EY shows that consumers’ insurance priorities have evolved during the COVID-19 pandemic.¹ Consumers have grown increasingly concerned about their financial security and less accepting of one-size-fits-all insurance packages. Even as consumers’ needs change and they embrace a digital customer experience, speaking with a human agent on the phone remains the preferred method… Read More
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Initiating fraud holds

From 2019–2020, there were nearly 400,000 reports of credit card fraud, according to the Federal Trade Commission—a 44% growth over the previous year. This multibillion dollar crime continues to grow as consumers flock to online shopping channels, a trend that was exacerbated by the recent global pandemic. Credit card fraud attempts increased 35% in 2020… Read more
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The secret’s out:
Gridspace gains “gold standard”
security certification

Protecting client information is of the utmost importance to the Gridspace team. We take privacy and security seriously and respect the data that’s kept with us. And we can now announce that this commitment to attaining the highest standards has been officially recognized, with Gridspace receiving Certified Status for information security and compliance from the… Read more
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Accelerating conversational AI
with Gridspace and Graphcore

As part of a strategy to partner with highly innovative technology companies, Graphcore is collaborating with Gridspace to drive innovation in conversational artificial intelligence (AI). Envisioning a contact center automation platform accelerated by intelligence processing units (IPUs), engineers at Graphcore and Gridspace are working together to explore IPU-based voice applications toward the goal of human… Read more
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Eliminate prior authorization delays and inefficiencies to improve the patient experience and outcomes

Prior authorization is the most costly, time-consuming administrative transaction for providers.¹ At the same time, prior authorizations for everything from prescriptions to screening to treatments are increasing, increasing the burdens on physicians and staff who are stretched thin and focused on delivering patient care and a positive patient experience. While it’s an unwelcome administrative reality… Read more
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A better patient referral
process can improve care
and increase the bottom line

Ninety-six percent of healthcare executives say patient leakage is a priority, with lost revenue amounting to close to $1 million per physician per year. While the failure to schedule and attend referral visits has substantial financial consequences for providers and healthcare systems, the impact on patient care is also significant. Referrals are integral to managing… Read More