Explore ways to build a better customer experience with conversational AI
Explore ways
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better customer
experience with
conversational AI
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Use Case
P&C policy changes
Recent research from EY shows that consumers’ insurance priorities have evolved during the COVID-19 pandemic.¹ Consumers have grown increasingly concerned about their financial security and less accepting of one-size-fits-all insurance packages. Even as consumers’ needs change and they embrace a digital customer experience, speaking with a human agent on the phone remains the preferred method… Read More
Use Case
Initiating fraud holds
From 2019–2020, there were nearly 400,000 reports of credit card fraud, according to the Federal Trade Commission—a 44% growth over the previous year. This multibillion dollar crime continues to grow as consumers flock to online shopping channels, a trend that was exacerbated by the recent global pandemic. Credit card fraud attempts increased 35% in 2020… Read more
Blog
The secret’s out: Gridspace gains “gold standard” security certification
Protecting client information is of the utmost importance to the Gridspace team. We take privacy and security seriously and respect the data that’s kept with us. And we can now announce that this commitment to attaining the highest standards has been officially recognized, with Gridspace receiving Certified Status for information security and compliance from the… Read more
Blog
Accelerating conversational AI with Gridspace and Graphcore
As part of a strategy to partner with highly innovative technology companies, Graphcore is collaborating with Gridspace to drive innovation in conversational artificial intelligence (AI). Envisioning a contact center automation platform accelerated by intelligence processing units (IPUs), engineers at Graphcore and Gridspace are working together to explore IPU-based voice applications toward the goal of human… Read more
Blog
Eliminate prior authorization delays and inefficiencies to improve the patient experience and outcomes
Prior authorization is the most costly, time-consuming administrative transaction for providers.¹ At the same time, prior authorizations for everything from prescriptions to screening to treatments are increasing, increasing the burdens on physicians and staff who are stretched thin and focused on delivering patient care and a positive patient experience. While it’s an unwelcome administrative reality… Read more
Blog
A better patient referral process can improve care and increase the bottom line
Ninety-six percent of healthcare executives say patient leakage is a priority, with lost revenue amounting to close to $1 million per physician per year. While the failure to schedule and attend referral visits has substantial financial consequences for providers and healthcare systems, the impact on patient care is also significant. Referrals are integral to managing… Read More
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BLOG
Does money talk? Large language models require more than just money
What does it take to train a large language model? This month, The Information reported that OpenAI spent over $120MM in two years on cloud computing, primarily training large language models. This is a staggering outlay for a company that was, at the time, still in closed beta. For comparison, Lyft and Slack each committed… Read more
CASE STUDY
Health insurance leader discovers that Gridspace Grace outperforms humans, other virtual agents
Gridspace Grace came out on top as the preferred choice when compared with other voice assistants, an extensive survey has revealed. In fact, respondents were so impressed by the industry-leading virtual assistant that a majority said they rated Grace’s performance higher even than that of human assistants. Read more
Blog
What HCOs need to know to navigate the future of healthcare
Healthcare is changing like never before. And we don’t need to look far to see why. Problems caused or exacerbated by the pandemic, most notably staffing shortages, have combined with an aging population and high levels of chronic disease—and the associated rising costs—to produce a perfect storm for healthcare organizations. When we dig into the… Read more
Blog
Close clinical trial DEI gaps and improve patient engagement via virtual agents
Stakeholders across the clinical trial ecosystem have committed to addressing healthcare disparities and working together to increase diversity, equity and inclusion (DEI) efforts for clinical trials. In 2020, the US Food and Drug Administration (FDA) issued finalized guidance to enhance the diversity of clinical trial populations. Other industry organizations are also putting forth programs and… Read More
Blog
Proactively engage patients with automation that improves the clinical trial experience
Patient recruitment is both critical to ensure qualified enrollment in clinical trials and a huge investment for companies. Fully one-quarter of the cost of a clinical trial is assigned to patient recruitment. With so much invested in recruitment, patient retention is critical to managing costs and obtaining the data needed for regulatory submission. The failure… Read More
Use Case
DEI in clinical trials
Health equity demands that clinical trial participants include a wide range of patients from diverse communities. This not only helps to reduce biases, it also contributes to more innovative science. Because people often experience disease differently, clinical trial enrollment needs to reflect diversity in race, ethnicity, sex and, often, age, in order to ensure that… Read More
Use Case
Clinical trial patient retention
While patient recruitment receives a lot of attention due to the significant investment required to ensure enrollment, patient retention in clinical trials is essential for both economic and scientific reasons. With patient recruitment accounting for nearly 25% of overall trial costs, retention becomes critical to managing costs and obtaining the data needed for regulatory submission…. Read More
Use Case
Enrolling clinical trial patients
Clinical trials are vital to supporting the development pipeline for drugs, biologics and medical devices. They also make up a significant portion of research and development costs—in the US alone, clinical trials account for nearly 40% of pharmaceutical research budgets. Patient recruitment accounts for nearly 25% of overall trial costs. Engaging patients throughout the enrollment… Read More
Use Case
Screening clinical trial patients for eligibility
While individual clinical research trials are unique in pursuit of better ways to treat, diagnose, prevent or screen for disease, they all share a common challenge—pre-screening and screening potential trial participants for enrollment. Most often a manual process, screening participants for eligibility in a trial has typically included answering a set of questions via a… Read More
Blog
Proactively engage clinical trial participants to reduce enrollment attrition
With patient recruitment costs accounting for nearly 25% of all clinical trial costs, engaging patients throughout the enrollment process is critical to managing the costs of trials. The expectations of trial participants are often not understood upfront, however; as patients move from pre-screening to screening and physical screening and beyond, demands on patient time and… Read More
Blog
Automated patient screening improves clinical trial efficiency and helps speed time to enrollment
Clinical trials account for nearly 40% of the US pharma research budget. Just under half of that budget is the costs associated with patient recruitment. The pre-screening and screening process greatly impacts participant recruitment, and that directly affects the cost of a trial. According to one study, it costs $6,533 on average to recruit one… Read More
Blog
KYC and AML checks: Alleviate the need for in-person trained staff and improve regulatory compliance
Globally, banking regulators are initiating or strengthening compliance requirements to shore up weaknesses in customer due diligence and to identify risks associated with money laundering and terrorism. The cost of compliance for banks is twofold: first, the cost of implementing systems to ensure that know your customer (KYC) and anti-money laundering (AML) processes are in… Read More