Meet Grace, the Virtual Nurse Your Patients Want To Talk To

Grace is a competent and emphatic virtual agent that automates patient voice calls and unburdens frontline healthcare workers


Why leading companies choose Gridspace?

Drag & Drop Templates

Create a powerful virtual agent in minutes that can handle routine voice calls and unburden your contact center agents. Leverage existing, battled-tested calls flows and VUX designs to deploy quickly.

Warm & Natural Sounding

Put patients at ease with the most emphatic voices and dialogs available. Work through questions and answers at the pace of the caller.

Instant Call Handling Capacity

Scale up your call handling ability without staffing up your contact center. Quickly answer callers on the busiest days or smooth out operations when human agents miss work.

Human-level Task Accuracy

Complete form-filling and triage tasks on phone calls as well or better than a trained professional. Scorecard virtual and human agents in one place and make everybody better.

HITRUST & PCI Certified

Manage your virtual agents in a healthcare-grade cloud environment. Take control of granular data security and privacy features that protect your patients, providers and partners.

No Hold Times Ever

Save everybody hours of hold times by fully automating tier 1 calls and triaging requests to the right resources. Stop the domino effect by everybody at the top of their pay grade.

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Voice automation made easy

Now providers can call patients without human staff. Grace can dial patients at their preferred times and share important information, answer questions and make recommendations.