Voice automation made easy
Now providers can call patients without human staff. Grace can dial patients at their preferred times and share important information, answer questions and make recommendations.
Why leading companies choose Gridspace?
Create a powerful virtual agent in minutes that can handle routine voice calls and unburden your contact center agents. Leverage existing, battled-tested calls flows and VUX designs to deploy quickly.
Scale up your call handling ability without staffing up your contact center. Quickly answer callers on the busiest days or smooth out operations when human agents miss work.
Manage your virtual agents in a healthcare-grade cloud environment. Take control of granular data security and privacy features that protect your patients, providers and partners.
Put patients at ease with the most empathetic voices and dialogs available. Work through questions and answers at the pace of the caller.
Complete form-filling and triage tasks on phone calls as well or better than a trained professional. Scorecard virtual and human agents in one place and make everybody better.
Save everybody hours of hold times by fully automating tier 1 calls and triaging requests to the right resources. Ensure that everybody works at the top of their pay grade.