Protecting client information is of the utmost importance to the Gridspace team. We take privacy and security seriously and respect the data that’s kept with us.

And we can now announce that this commitment to attaining the highest standards has been officially recognized, with Gridspace receiving Certified Status for information security and compliance from the Health Information Trust Alliance (HITRUST).

This certification is the “gold standard” for all companies that create, access, store or exchange sensitive and regulated data. It is the most widely adopted framework in the US healthcare industry, since it meets key regulations for protecting highly sensitive patient information and providing risk management mitigation. It is also globally recognized by cybersecurity and privacy-minded companies beyond healthcare.

“Gridspace is pleased to receive this top-level certification from HITRUST,” says Gridspace CEO Evan Macmillan. “It shows our commitment to healthcare organizations and their patients.”

Healthcare providers, along with other organizations partnering with Gridspace, can be confident that the strongest security measures are being enforced to safeguard their data, with the added benefit of enabling them to streamline their own regulatory processes.

The HITRUST certification covers Gridspace’s full-stack cloud platform, including Gridspace Grace, a virtual agent solution, and Gridspace Sift, a real-time voice observability suite. Healthcare contact centers, telemedicine operators and insurance providers can rely on Gridspace to understand and expedite patient care.

Gridspace’s compliance tools secure voice and chat communications from start to finish. The platform includes state-of-the-art speaker identification, redaction, retention and permission-based access controls, specifically built for streaming audio and sensitive conversation data.

Unlike many other providers, Gridspace software is built in house and uses no third-party APIs. This, plus the company’s HITRUST recognition, sets Gridspace apart. It’s fair to say we’re primarily known for our next-generation voice bots bringing conversational AI to life at incredible speeds. We certainly find that the first conversation with Gridspace Grace is a “eureka moment” for many of our partners when they realize how it could revolutionize their customer experience.

It’s what we keep to ourselves, though, that’s just as important to the organizations who trust us with their most sensitive information.

To hear our virtual agents in action, visit gridspace.com. You can also learn more about the steps we take to protect your data and why we’re at the head table when it comes to information security.