Explore ways to build a better customer experience with conversational AI

Explore ways
to build a
better customer
experience
with
conversational AI

  • All
  • Blog
  • Use Cases
Post thumbnail

What HCOs need to
know to navigate the
future of healthcare

Healthcare is changing like never before. And we don’t need to look far to see why. Problems caused or exacerbated by the pandemic, most notably staffing shortages, have combined with an aging population and high levels of chronic disease—and the associated rising costs—to produce a perfect storm for healthcare organizations. When we dig into the… Read more
Post thumbnail

Close clinical trial DEI
gaps and improve patient
engagement via virtual agents

Stakeholders across the clinical trial ecosystem have committed to addressing healthcare disparities and working together to increase diversity, equity and inclusion (DEI) efforts for clinical trials. In 2020, the US Food and Drug Administration (FDA) issued finalized guidance to enhance the diversity of clinical trial populations. Other industry organizations are also putting forth programs and… Read More
Post thumbnail

Proactively engage patients
with automation that improves
the clinical trial experience

Patient recruitment is both critical to ensure qualified enrollment in clinical trials and a huge investment for companies. Fully one-quarter of the cost of a clinical trial is assigned to patient recruitment. With so much invested in recruitment, patient retention is critical to managing costs and obtaining the data needed for regulatory submission. The failure… Read More
Post thumbnail

DEI in clinical trials

Health equity demands that clinical trial participants include a wide range of patients from diverse communities. This not only helps to reduce biases, it also contributes to more innovative science. Because people often experience disease differently, clinical trial enrollment needs to reflect diversity in race, ethnicity, sex and, often, age, in order to ensure that… Read More
Post thumbnail

Clinical trial patient retention

While patient recruitment receives a lot of attention due to the significant investment required to ensure enrollment, patient retention in clinical trials is essential for both economic and scientific reasons. With patient recruitment accounting for nearly 25% of overall trial costs, retention becomes critical to managing costs and obtaining the data needed for regulatory submission…. Read More
Post thumbnail

Enrolling clinical trial patients

Clinical trials are vital to supporting the development pipeline for drugs, biologics and medical devices. They also make up a significant portion of research and development costs—in the US alone, clinical trials account for nearly 40% of pharmaceutical research budgets. Patient recruitment accounts for nearly 25% of overall trial costs. Engaging patients throughout the enrollment… Read More
  • All
  • Blog
  • Use Cases
Post thumbnail

What HCOs need to
know to navigate the
future of healthcare

Healthcare is changing like never before. And we don’t need to look far to see why. Problems caused or exacerbated by the pandemic, most notably staffing shortages, have combined with an aging population and high levels of chronic disease—and the associated rising costs—to produce a perfect storm for healthcare organizations. When we dig into the… Read more
Post thumbnail

Close clinical trial DEI
gaps and improve patient
engagement via virtual agents

Stakeholders across the clinical trial ecosystem have committed to addressing healthcare disparities and working together to increase diversity, equity and inclusion (DEI) efforts for clinical trials. In 2020, the US Food and Drug Administration (FDA) issued finalized guidance to enhance the diversity of clinical trial populations. Other industry organizations are also putting forth programs and… Read More
Post thumbnail

Proactively engage patients
with automation that improves
the clinical trial experience

Patient recruitment is both critical to ensure qualified enrollment in clinical trials and a huge investment for companies. Fully one-quarter of the cost of a clinical trial is assigned to patient recruitment. With so much invested in recruitment, patient retention is critical to managing costs and obtaining the data needed for regulatory submission. The failure… Read More
Post thumbnail

DEI in clinical trials

Health equity demands that clinical trial participants include a wide range of patients from diverse communities. This not only helps to reduce biases, it also contributes to more innovative science. Because people often experience disease differently, clinical trial enrollment needs to reflect diversity in race, ethnicity, sex and, often, age, in order to ensure that… Read More
Post thumbnail

Clinical trial patient retention

While patient recruitment receives a lot of attention due to the significant investment required to ensure enrollment, patient retention in clinical trials is essential for both economic and scientific reasons. With patient recruitment accounting for nearly 25% of overall trial costs, retention becomes critical to managing costs and obtaining the data needed for regulatory submission…. Read More
Post thumbnail

Enrolling clinical trial patients

Clinical trials are vital to supporting the development pipeline for drugs, biologics and medical devices. They also make up a significant portion of research and development costs—in the US alone, clinical trials account for nearly 40% of pharmaceutical research budgets. Patient recruitment accounts for nearly 25% of overall trial costs. Engaging patients throughout the enrollment… Read More
Post thumbnail

Screening clinical trial patients for eligibility

While individual clinical research trials are unique in pursuit of better ways to treat, diagnose, prevent or screen for disease, they all share a common challenge—pre-screening and screening potential trial participants for enrollment. Most often a manual process, screening participants for eligibility in a trial has typically included answering a set of questions via a… Read More
Post thumbnail

Proactively engage clinical
trial participants to
reduce enrollment attrition

With patient recruitment costs accounting for nearly 25% of all clinical trial costs, engaging patients throughout the enrollment process is critical to managing the costs of trials. The expectations of trial participants are often not understood upfront, however; as patients move from pre-screening to screening and physical screening and beyond, demands on patient time and… Read More
Post thumbnail

Automated patient screening
improves clinical trial
efficiency and helps speed
time to enrollment

Clinical trials account for nearly 40% of the US pharma research budget. Just under half of that budget is the costs associated with patient recruitment. The pre-screening and screening process greatly impacts participant recruitment, and that directly affects the cost of a trial. According to one study, it costs $6,533 on average to recruit one… Read More
Post thumbnail

KYC and AML checks:
Alleviate the need for in-person
trained staff and improve
regulatory compliance

Globally, banking regulators are initiating or strengthening compliance requirements to shore up weaknesses in customer due diligence and to identify risks associated with money laundering and terrorism. The cost of compliance for banks is twofold: first, the cost of implementing systems to ensure that know your customer (KYC) and anti-money laundering (AML) processes are in… Read More
Post thumbnail

Accelerate service for
policyholders and alleviate
the need for in-person
trained staff

Recent research shows that consumers’ insurance priorities evolved during the COVID-19 pandemic. In addition to consumers growing increasingly concerned about their financial security, their expectations of insurance packages changed as they sought out new types of products and offerings. The days of one-size-fits-all policies are gone; in its place is interest in policies that are… Read More
Post thumbnail

Accelerate the customer
credit card application
process and improve the
customer experience

For credit card issuers, time is money. Lengthy, time-consuming application processes can discourage consumers from successfully completing applications, and that has a direct impact on the bottom line by driving up acquisition costs—which already average $200 per customer. The competition for credit card customers is intense, and issuers are investing more than ever to acquire… Read more