Explore ways to build a better customer experience with conversational AI
Explore ways
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better customer
experience with
conversational AI
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Blog
Accelerating conversational AI with Gridspace and Graphcore
As part of a strategy to partner with highly innovative technology companies, Graphcore is collaborating with Gridspace to drive innovation in conversational artificial intelligence (AI). Envisioning a contact center automation platform accelerated by intelligence processing units (IPUs), engineers at Graphcore and Gridspace are working together to explore IPU-based voice applications toward the goal of human… Read more
Blog
Eliminate prior authorization delays and inefficiencies to improve the patient experience and outcomes
Prior authorization is the most costly, time-consuming administrative transaction for providers.¹ At the same time, prior authorizations for everything from prescriptions to screening to treatments are increasing, increasing the burdens on physicians and staff who are stretched thin and focused on delivering patient care and a positive patient experience. While it’s an unwelcome administrative reality… Read more
Blog
A better patient referral process can improve care and increase the bottom line
Ninety-six percent of healthcare executives say patient leakage is a priority, with lost revenue amounting to close to $1 million per physician per year. While the failure to schedule and attend referral visits has substantial financial consequences for providers and healthcare systems, the impact on patient care is also significant. Referrals are integral to managing… Read More
Blog
Close the care gap, free up valuable trained staff and capture additional service revenue
Preventative health care, such as regularly scheduled immunizations and screenings, can dramatically improve patient health and outcomes. But proactively engaging with patients to ensure they can access and take advantage of preventative and ongoing care can be challenging, and even getting patients to schedule follow-ups and treatment for chronic conditions isn’t as easy or effective… Read More
Blog
Improve the patient experience and care with consistent, timely post-visit discharge follow-up
When patients don’t understand discharge instructions, care and outcomes can suffer. Ignoring potentially concerning symptoms, failing to take prescribed medication or missing follow-up visits are all avoidable when providers can follow up with patients to ensure they’re not only adhering to discharge instructions, but following them correctly. According to one study, at least 78% of… Read more
Use Case
Prior authorizations
Prior authorization (PA) for treatments, screenings, tests and prescriptions have increased, and so have the administrative burdens PA places on physicians. In fact, prior authorization is the most costly, time-consuming administrative transaction for providers.¹ According to the American Medical Association (AMA), physicians and their staff spend almost two full business days each week (13 hours)… Read More
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CASE STUDY
Grace Brings Standardization and Cost Savings to Medicare Startup
The Medicare Club is a healthcare startup that helps seniors enroll in Medicare and automate insurance management. Grace streamlined the acquisition process while maintaining customer satisfaction – with 78% of answered calls being handled in under 2 minutes. Read more
CASE STUDY
Grace Lowers Cost of Lead Qualification and Increases Sales for Life Insurance Brokerage
Diabetic Insurance Solutions is a life insurance brokerage specializing in assisting individuals with diabetes and other preexisting health conditions to obtain affordable life insurance. Grace helped deliver a 60% increase in lead connections. Read more
CASE STUDY
Improving Patient Outcomes With AI: How a National Healthcare Provider Leverages Grace for Health Line Follow-Ups
Gridspace AI phone agent Grace helped a national healthcare provider improve patient outcomes and reduce strain on internal resources by automating the majority of their follow-up phone communications. She’s now handling over 200,000 calls per month. Read more
BLOG
Does money talk? Large language models require more than just money
What does it take to train a large language model? This month, The Information reported that OpenAI spent over $120MM in two years on cloud computing, primarily training large language models. This is a staggering outlay for a company that was, at the time, still in closed beta. For comparison, Lyft and Slack each committed… Read more
CASE STUDY
Gridspace Improves Over-The-Phone Customer Service for a Leading Health Insurance Provider
One of the nation’s leading health insurance providers wanted to explore if they could leverage Gridspace’s AI contact center agent, Grace, to handle high call volume without sacrificing customer satisfaction. Grace came out on top as the preferred choice when compared with other voice assistants. Read more
Blog
What HCOs need to know to navigate the future of healthcare
Healthcare is changing like never before. And we don’t need to look far to see why. Problems caused or exacerbated by the pandemic, most notably staffing shortages, have combined with an aging population and high levels of chronic disease—and the associated rising costs—to produce a perfect storm for healthcare organizations. When we dig into the… Read more
Blog
Close clinical trial DEI gaps and improve patient engagement via virtual agents
Stakeholders across the clinical trial ecosystem have committed to addressing healthcare disparities and working together to increase diversity, equity and inclusion (DEI) efforts for clinical trials. In 2020, the US Food and Drug Administration (FDA) issued finalized guidance to enhance the diversity of clinical trial populations. Other industry organizations are also putting forth programs and… Read More
Blog
Proactively engage patients with automation that improves the clinical trial experience
Patient recruitment is both critical to ensure qualified enrollment in clinical trials and a huge investment for companies. Fully one-quarter of the cost of a clinical trial is assigned to patient recruitment. With so much invested in recruitment, patient retention is critical to managing costs and obtaining the data needed for regulatory submission. The failure… Read More
Use Case
DEI in clinical trials
Health equity demands that clinical trial participants include a wide range of patients from diverse communities. This not only helps to reduce biases, it also contributes to more innovative science. Because people often experience disease differently, clinical trial enrollment needs to reflect diversity in race, ethnicity, sex and, often, age, in order to ensure that… Read More
Use Case
Clinical trial patient retention
While patient recruitment receives a lot of attention due to the significant investment required to ensure enrollment, patient retention in clinical trials is essential for both economic and scientific reasons. With patient recruitment accounting for nearly 25% of overall trial costs, retention becomes critical to managing costs and obtaining the data needed for regulatory submission…. Read More
Use Case
Enrolling clinical trial patients
Clinical trials are vital to supporting the development pipeline for drugs, biologics and medical devices. They also make up a significant portion of research and development costs—in the US alone, clinical trials account for nearly 40% of pharmaceutical research budgets. Patient recruitment accounts for nearly 25% of overall trial costs. Engaging patients throughout the enrollment… Read More
Use Case
Screening clinical trial patients for eligibility
While individual clinical research trials are unique in pursuit of better ways to treat, diagnose, prevent or screen for disease, they all share a common challenge—pre-screening and screening potential trial participants for enrollment. Most often a manual process, screening participants for eligibility in a trial has typically included answering a set of questions via a… Read More