With patient recruitment costs accounting for nearly 25% of all clinical trial costs, engaging patients throughout the enrollment process is critical to managing the costs of trials. The expectations of trial participants are often not understood upfront, however; as patients move from pre-screening to screening and physical screening and beyond, demands on patient time and… Read More

Clinical trials account for nearly 40% of the US pharma research budget. Just under half of that budget is the costs associated with patient recruitment. The pre-screening and screening process greatly impacts participant recruitment, and that directly affects the cost of a trial. According to one study, it costs $6,533 on average to recruit one… Read More

Globally, banking regulators are initiating or strengthening compliance requirements to shore up weaknesses in customer due diligence and to identify risks associated with money laundering and terrorism. The cost of compliance for banks is twofold: first, the cost of implementing systems to ensure that know your customer (KYC) and anti-money laundering (AML) processes are in… Read More

Recent research shows that consumers’ insurance priorities evolved during the COVID-19 pandemic. In addition to consumers growing increasingly concerned about their financial security, their expectations of insurance packages changed as they sought out new types of products and offerings. The days of one-size-fits-all policies are gone; in its place is interest in policies that are… Read More

For credit card issuers, time is money. Lengthy, time-consuming application processes can discourage consumers from successfully completing applications, and that has a direct impact on the bottom line by driving up acquisition costs—which already average $200 per customer. The competition for credit card customers is intense, and issuers are investing more than ever to acquire… Read more

Waiting on hold to speak with a service agent just doesn’t cut it these days. Speed and convenience matter to customers more than ever. And by “speed,” we’re talking five minutes max for a reply online, or for an agent to pick up a call and initiate the response. That’s certainly the view taken in… Read more

The competition for credit card customers is intense and issuers are investing more than ever to acquire customers. This year, the largest issuers anticipate increasing their marketing spend close to 35% as they seek to attract new customers.¹ With an average cost of around $200 to acquire a credit card consumer, and many more times… Read More

It’s a consumer’s worst nightmare—credit card fraud. And as cashless transactions become more common and e-commerce sales grow, it’s more prevalent than ever. In fact, 2020 saw a 44% rise in credit card fraud over the previous year, according to the Federal Trade Commission. Due in part to the global pandemic, as well as changing… Read more

Know your customer (KYC) and anti-money laundering (AML) processes are designed to ensure that customers are who they say they are and prevent criminals from depositing or transferring funds that result from illicit activity. This critical function helps banks evaluate customer risk and avoid compliance mistakes. Failure to comply with AML regulations can have significant… Read more

Recent research from EY shows that consumers’ insurance priorities have evolved during the COVID-19 pandemic.¹ Consumers have grown increasingly concerned about their financial security and less accepting of one-size-fits-all insurance packages. Even as consumers’ needs change and they embrace a digital customer experience, speaking with a human agent on the phone remains the preferred method… Read More

From 2019–2020, there were nearly 400,000 reports of credit card fraud, according to the Federal Trade Commission—a 44% growth over the previous year. This multibillion dollar crime continues to grow as consumers flock to online shopping channels, a trend that was exacerbated by the recent global pandemic. Credit card fraud attempts increased 35% in 2020… Read more

Protecting client information is of the utmost importance to the Gridspace team. We take privacy and security seriously and respect the data that’s kept with us. And we can now announce that this commitment to attaining the highest standards has been officially recognized, with Gridspace receiving Certified Status for information security and compliance from the… Read more